Total Quality Associates Quality Services Page
Total Quality Associates

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Our Services

All our services are directed toward helping clients achieve business excellence
and obtain near-term and long-term performance improvement.

 

List of Offerings

Strategic Planning & Implementation
  • Vision, Mission, Goals
  • Strategies
  • Key Performance Indicators
  • Deployment

Management Leadership

  • Leadership Team, Department Managers, Supervisors
  • Group and One-on-One
  • Situational Leadership Coaching

Business Assessment

  • Environmental Factors
  • Financial Performance/KPIs
  • Organizational Capability
  • Process Issues
  • Customer Perceptions
  • Employee Perceptions
  • Opportunities for Improvement -
    a Pareto Approach

Customer Satisfaction Improvement

  • Clear Business Objectives
  • Survey Design & Implementation
  • Analysis & Reporting
  • Improvement Process
 
Employee Satisfaction Improvement
  • Survey Design & Implementation
  • Analysis & Reporting
  • Improvement Process

Supplier Performance

  • Selection Process
  • Audits and Tracking
  • Continuous Improvement

Performance Excellence through People

  • Right People in the Right Seats
  • Recruiting and Hiring
  • Performance Reviews
  • Coaching and Development
  • Self-managed Teams

Process Improvement/Problem
Solving

  • New Product Selection/ Introduction
  • Manufacturing/Non-manufacturing Processes
  • Supplier Selection and Performance
  • Strategic and Operating Plans of Control
  • Multi-functional Complex Operational Processes

ISO 9000 Training, Assessment & Implementation

 

     
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