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 Papers & Presentations

To download a paper or presentation please click on the 'download' icon or use CTRL and click to follow the link
 

1.  Why Don’t Continuous Improvement Processes Really  
     Continually Improve Performance?
  • Describes key elements of an improvement process, which can lead to sustainable improvement results.
NEW!!
2Profitability Through Quality
  • Describes many of the quality factors necessary to achieve good bottom line. performance from quality leadership to quality of process

3.  Right People in the Right Seat on the Bus
  • Describes the importance of and factors for achieving organizational capability.
4.  Stop Scrapping Burnt Toast
  • Discusses effective problem solving and process management.
5.  Performance Excellence through People - PEP a Multifactor
     Approach
  • Considers 5 major components of promoting "willing workers", who use their discretionary effort to help achieve business excellence.
   

      

     
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