Associates - Frequently Asked
distinguishes TQA from other consulting/training organizations?
First, we only
use consultants who have "walked the walk". Whether it
is management leadership, supervision, high impact improvement
efforts, supplier performance excellence, customer service
excellence, ISO 9000 implementation or anything else, we only
utilize consultants who have achieved outstanding results in similar
corporate positions. Second, we offer such an array of services,
that it is easy to integrate most aspects of you're an
organization's needs under a single consulting entity. This is more
cost-effective and produces better overall results. Third, we do not utilize a
"canned" approach. No two organizations are exactly
alike nor are the solutions to their challenges. Fourth, we
didn't "jump on the bandwagon" when business excellence
became popular. We have been doing this since 1988.
type of companies and industries does TQA work with?
Any type. The
reason is that we offer business excellence methodologies and not
specific expertise in your business. These methodologies can be applied to
any business and in any industry
to provide high-impact solutions. This is true for management
leadership coaching or process improvement or strategic planning,
etc. We have worked with:
- Large organizations like Exxon Mobil,
Pirelli and Dow Jones' call and processing centers.
- Multi-national manufacturers and local
- Sales and marketing organizations, service
organizations and distributors.
- Small companies with as few as 12 employees
and many others.
Good RESULTS have been achieved in all these.
is it possible to have such a broad spectrum of capability?
take our principal consultant for example, he spent over 20 years
in corporate life including in-the-trenches positions as R
& D chemist & product development project leader, product
engineer responsible for commercializing new products, end-use
applications specialist dealing extensively with customer
fitness-for-use, QC manager, leader of key supplier and customer performance improvement programs, director of Total
Quality responsible for quality excellence in all departments of
the corporation, interdivisional consultant for
locations, director of material and logistics involving purchasing,
production planning, customer
service and distribution, plant manager, special assignments to
achieve business excellence results under urgent circumstances.
Additionally, he has done consulting in all the industries
mentioned above over a 20 year period.
The associate consultants also have extensive hands-on experience in a variety of competencies,
including customer service excellence, ISO 9000, performance improvement methodologies and
auditing of quality systems.
TQA come in with solutions to specific company problems, such as
be found in accounting, distribution, customer service,
marketing, call center, IT,
No. We provide business excellence methods and tools to understand
the root issues of
problems and help identify and implement effective solutions. We
accept Dr. W. Edwards
Deming's viewpoint that "the only true experts are the
people doing the work". Therefore, we
work with the appropriate folks within the organization to achieve
the results. While we may bring with us experience in various
disciplines, we are not like "Wyatt Earp coming into Dodge
City to clean things up". Our approach is to work with the
leadership team to identify areas for improvement. Then, in
collaboration with them, engage the appropriate associates to
achieve the desired results. During this process, we utilize a
business excellence approach that achieves defined short-term
results while leaving a legacy of internal capability to sustain
improvements and achieve long-term progress.
are the types of things you do with the leadership team?
There are many
aspects here. This includes, but not limited to, strategic
planning, achieving performance excellence through the organization's
associates, establishing Key Performance Indicators (KPIs) that
are interlinked throughout the organization, coaching management
and supervisors to achieve a higher level of leadership
capability, helping deal with specific business excellence
challenges, implementing a "secure customer" process and
website mentions a "business assessment". What does that
leadership's viewpoint, performance results, customer input,
employee perceptions, benchmark information and observations of
operational activities. We collect information based on structured
interviews, available data and auditing of the operation. An analysis is done and the final product is a report, which includes
key observations, significant conclusions and specific
recommendations to increase the level of business excellence and