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Gary
Nader, Principal Consultant
CQM, CQE, CQA
Gary Nader is
Principal Consultant of Total Quality Associates.
He consults internationally with companies in various industries
with special emphasis on strategic planning, customer satisfaction,
management leadership, performance improvement, work team development and
cultural change.
Gary
has a broad management background including positions in R & D,
Materials and Logistics with Customer Service, Quality Assurance and
Operations.
He served as Director of Total Quality within James River Corporation and
a management board member of a $200 million business.
Gary
has extensive hands-on experience applying improvement methodologies in
all aspects of manufacturing and non-manufacturing activities.
He has instituted many successful customer and supplier improvement
breakthrough programs.
Gary
has received corporate awards for business performance excellence. He was
one of the early leaders of ISO 9000 certification in
North America
and has been a featured speaker throughout the
United States
on this subject.
Gary
is a Certified Quality Manager, a Certified Quality Engineer and a
Certified Quality Auditor. He
has served as an instructor in ISO 9000, Statistical Quality Control,
Quality Management and Quality Auditing for the American Society for
Quality (ASQ) and as an adjunct faculty member at the
University
of
Maine
. He has also been a seminar leader on performance excellence-related
subjects for the Springfield Area Council for Excellence (SPACE).
Gary
has been engaged in all aspects of the continuous process for over 25
years. He has provided
consulting services in this area for large organizations such as Pirelli,
James River Corporation, Dow Jones & Company, Monsanto and Mobil
Chemical as well as for operations with less than 50 people.
Gary
has given numerous presentations throughout
North America
on business performance improvement. His
paper "Applying Quality Methods in Non-Manufacturing Areas"
received the Best Paper Award at the International Quality Congress in Toronto,
Ontario,
Canada.
Gerard
("Gerry") Kiely, Associate Consultant
CQA
Gerard (“Gerry") Kiely is
an Associate Consultant of Total Quality Associates. Gerry holds an
Executive Certificate in Business Administration from Notre Dame's Mendoza
School of Business. He began his career in the quality sciences as a
quality inspector for the K2 Ski Company on Vachon Island,
Washington. He has gained an extensive background in quality management
system auditing and root cause and customer complaint analysis. He worked
as a Statistical Process Control Champion and Quality Improvement
Implementer for the James River Corporation.
Gerry has over 30 years of
exposure to the manufacturing industry. He has been responsible for
developing, maintaining and improving process control and for establishing
systems to monitor and reduce manufacturing/service customer complaints.
He served as a lead quality systems auditor and spearheaded efforts to
develop, deploy and analyze nationally distributed customer satisfaction
surveys. He is a Senior Member of the American Society for Quality and a
Certified Quality Auditor. He also holds a Certificate in Quality
Management from the Worcester Polytechnic Institute.
Pamela Powers ('Pam")
Powers Associate Consultant
CQA, CQE
Pamela Powers, Associate Consultant, is a
Certified Quality Engineer and holds an MBA with emphasis on Operations
Management. She has over 14 years of management experience in the areas of
Quality Control, Customer Service and Distribution (domestic and international
markets). She has extensive hands-on experience in successfully applying
continuous improvement methods in both service and manufacturing applications.
She specializes in training in work process improvement, supervisor
coaching, customer service, and ISO 9000.
Ivan Rizzo,
Associate Consultant
BSIE, CBO
Ivan is a degreed Industrial Engineer with specialization in Production
Processes; including industrial safety & hygiene. He has achieved
substantial operational cost reductions and improved safety performance
thru continuous process improvements since 1993. The scope of his work
includes designing new equipment, fixtures, work-cells and/or maintenance
programs. As a highly capable “Root Cause Analyst”, Ivan develops new
production methods in a “hands on” manner. Energy management and
conservation are some of his other areas of expertise. Ivan is a
Certified Building Operator and Continuous Process Improvement
Champion. He has assisted private manufacturers, as well as public
institutions, to reduce and eliminate non-value added costs by applying
Business Process Reengineering to office and manufacturing processes. Ivan
is trilingual in English, Italian & Spanish.
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