WELCOME MHEDA MEMBERS
This webpage is especially
designed for you and links to white papers, articles and tools,
with special emphasis for the Material Handling Industry. Over the
last few years, I have participate in this industry as a presenter
at Managers’ and Annual conferences, author of MHEDA journal
articles, Webinar leader and provider of consulting/training
services to material handling companies.
If you want to improve the bottom line, increase customer
retention and transform your business, this web site will help you
As experts in process management & improvement, effective
problem solving, team development and leadership coaching, we
will work along with your organization (especially the
leadership) to utilize these concepts, methods and tools to
improve business processes, engage associates at a higher level
and achieve sustainable results
John Maybury, President of Maybury Material Handling and Past
President of MHEDA, has to say:
“We partnered with Gary Nader, Total Quality Associates, for over
5 years with outstanding
results. He introduced many leadership, problem solving and
process improvement practices and tools. This helped produce
excellent financial results for many of the opportunity items
listed below. For example, billing process cycle time certainly
had a positive result on cash flow. More importantly, he helped us
develop a culture of self managed teams, business excellence, and
left a legacy of internal capability.
Gary’s broad spectrum of experience and capability enabled us to
use him for many aspects of our business excellence journey.
Without hesitation, I would recommend Gary Nader to my fellow
MHEDA members, who want to improve their bottom line results and
help transform their business.”
Maybury Material Handling
If any of these
opportunity areas interest
you, please contact us. Special consideration is offered to MHEDA
Overall GP$ improvement.
Increase % rental utilization and reduction of maintenance $ as a
% of rental revenue.
Improve % First-Time-To-Fix (FTTF).
Increase % PM completions.
Improving service response times, including t he service dispatch
Optimized van inventory, (inventory $ as a % of service revenue
and % FTTF).
Increasing inventory turns and reduction of obsolete/surplus
Sales process effectiveness.
Increase manufacturers’ warranty $ acceptance rate.
Achieving manufacturers’ incentive goals.
Shorten A/R cycle time for capital sales.
Used equipment disposition and reconditioning process.
Reduction in used equipment warranty $/occurrences.
Rationalization of discounted labor rates.
Full maintenance contract process for new and existing accounts.
Storage and Handling invoice cycle time.
Van inventory % variance.
Rental readiness process and fill ratio.
Accuracy of projected % GP for capital equipment.
Billing process cycle time and 100% capture rate.
general coaching areas
Strategic planning to the actionable level.
Establishment and deployment of inter-connected company and
Key Performance Indicators (KPIs).
Customer satisfaction measurement and improvement.
Assessment tools for evaluating individual capability vs. position
Performance Excellence through People; i.e.; high level of
Group and one-on-one coaching with the leadership team to achieve
“Stop Scraping Burnt Toast”
– A mini-tutorial on problem solving in the material
“Organizational and People Capability” – A collection of concepts and
methods that facilitate getting “the right people in the right
seat on the bus”.
“Corner of Excellence”
– monthly updated comments to assist your